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Reset your Password


A. Overview

In general, you’ll only need to reset your password if you’ve forgotten it, but there are some cases where resetting your password can help protect the security of your account. We recommend resetting your password in these cases:
If you have not requested to reset your password and you receive an email asking you to change it, it could be a case of phishing. Instead of clicking on a suspect link in an email, log into your account to reset your password there.

B. Procedure

Password requirements:
New passwords must meet the following criteria:
  • Must be at least 8 characters
  • Must include at least 1 letter, 1 number and 1 upper case character
  • Can't be one of the last 3 previously used passwords
  • Must not include & > < ' " characters